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In what material are the illustrations printed?
They are made in 300 gr paper. means the weight of the
paper, and indicates its thickness.
What impression is used for the illustrations?
UV-LED printing on 300 gr. Paper is used, which printing helps the ink to dry quickly and the colors are more vivid.
What is the illustration technique used?
It is digital illustration.
Does the price of the products include VAT?
No, VAT is calculated at the time the purchase is finalized.
Can I order a personalized illustration?
Yes, an email must be sent to firstname.lastname@example.org.
Can I buy all the series of an illustration?
Yes, we have wholesale price, to request this you must send an email to email@example.com.
Should the illustration have any special care?
Yes, the indications are that it does not give direct sunlight, that it does not get wet, and it is recommended to frame it with glass.
Are there physical stores?
At the moment the only physical store where the products are for sale, is the Lucita Aguilera gallery in Hermosillo, Sonora
How do I remove a product from my cart?
If you added a product to the shopping cart and want to delete it, you just have to follow these steps:
Click on "Cart", the button can be found on the upper right side of the page.
When you are already in your shopping cart, click on the button that says "Remove" that appears below the product.
What is the shipping time?
To know the approximate delivery time you should follow these steps:
Check the confirmation email we sent to your email.
We always take 2 to 5 business days.
Keep in mind that the delivery days are good (excluding Saturdays, Sundays and holidays) and start counting from the day you receive the confirmation email.
If there is any delay in the delivery of your order we will contact you.
What payment methods do you have?
We have several forms of payment, which are reliable, fast and secure for your convenience:
Which cards does your page support?
We accept the following banks
THE ROYAL BANK
Can I indicate a different delivery and billing address?
Yes, in your account you can register as many addresses as you wish and at the time of making your purchase you can choose both the billing address and the shipping address.
Where is my order?
It is very easy to track your order and know its status, you just have to follow these steps:
Go to http://www.redpack.com.mx/rastreo-de-envios/.
Enter the guide number (this will be provided in the call to confirm your order).
Click on track and go, the status of your shipment will appear.
How can I know if they have already sent my order?
Search your email for the shipping confirmation. If you want more information you can send us an email to firstname.lastname@example.org or make a call to (55) 4742-4343.
What do I do if I already placed my order and I have not received the confirmation email?
Once you have completed the purchase, we will confirm the order by email and phone call in a period of up to 24 business hours. Remember that this confirmation will depend on the payment method you have used:
Bank deposit: Once you have deposited, the bank takes up to 24 hours to reflect the payment.
Credit or debit card: The bank takes a processing time to accept the payment with your credit card or debit card, please wait for the bank to process and then we will send you the confirmation email of your purchase.
Payment in OXXO: In this payment method it is important to emphasize that OXXO takes time to process the payment, so we took 24 to 48 hrs. in placing your order.
What do I do if my product has not arrived?
Check the delivery time of your product. To know the estimated delivery time, you can contact us by email at email@example.com or make a call to (55) 4742-4343, this from the day you received the confirmation email and from that date start to count in business days the delivery time specified in the mail.
If you have already reviewed this time and your delivery is out of date, you must contact us to raise the corresponding report, so we will follow up on your case to resolve it as soon as possible. Just click on '"Contact us"' on our page and send us an email.
How to cancel an order?
Our compliance process is fast and your orders are processed as soon as we confirm them.
If you have not received the call or an email it means that your order is not confirmed, so you are in time to cancel it. To do so please send us an email through our page, just click on "Contact us", or contact our customer service area.
If the order is already on the way to your address, we will not be able to cancel it. If you already received your order and you are not satisfied you can make the return, this is the user's account.
What do I do if my order has been canceled?
We regret this situation and we hope you keep buying with us.
Possible cancellation reasons are:
You did not make the payment within the established time.
We had problems with the dispatch of the order and we could not contact you to give notice.
We have had problems with the delivery of the order.
Do not worry if you already made the payment of the order, we will refund the money:
Deposit in Banorte or payment in OXXO: You will receive an email in which we will request the following information to make your refund:
Credit or debit card:
The refund will be made directly to the card with which you made your purchase, it is not possible to make the deposit in a different account for security reasons to our customers and internal policies of Yanin Ruibal.
PayPal payment: The refund will be made directly to your PayPal account, it is not possible to make the deposit in a different account, this for the safety of our customers and internal policies of Yanin Ruibal.
The refund of your money will take about 48 hrs., However, all banks are different so we will send you a receipt of the return and with that you will be more than calm to claim your money to the bank
If you still want the product of your order that has already been canceled, it is necessary that you make a new purchase order, since it is impossible to reissue a canceled product. In case you have taken advantage of a special discount or some promotion, this can not be respected once the order has been canceled.