FAQs

FAQs

Product

They are made in 300 gr paper. means the weight of the

paper, and indicates its thickness.

UV-LED printing on 300 gr. Paper is used, which printing helps the ink to dry quickly and the colors are more vivid.

It is digital illustration.

No, VAT is calculated at the time the purchase is finalized.

Yes, an email must be sent to hola@yaninruibal.com.

Yes, we have wholesale price, to request this you must send an email to hola@yaninruibal.com.

Yes, the indications are that it does not give direct sunlight, that it does not get wet, and it is recommended to frame it with glass.

At the moment the only physical store where the products are for sale, is the Lucita Aguilera gallery in Hermosillo, Sonora

If you added a product to the shopping cart and want to delete it, you just have to follow these steps:

Click on "Cart", the button can be found on the upper right side of the page.

When you are already in your shopping cart, click on the button that says "Remove" that appears below the product.

Shipping

To know the approximate delivery time you should follow these steps:

Check the confirmation email we sent to your email.

We always take 2 to 5 business days.

Keep in mind that the delivery days are good (excluding Saturdays, Sundays and holidays) and start counting from the day you receive the confirmation email.

If there is any delay in the delivery of your order we will contact you.

We have several forms of payment, which are reliable, fast and secure for your convenience:

Debit

Credit card

PayPal

SPEI

We accept the following banks

ABC

CAPITAL

AFFIRM

AZTECA

SHALLOWS

BANAMEX

BASE BANK

FAMSA BANK

BANCOPPEL

BANJÉRCITO

BANORTE

BANREGIO

BANSI

BBVA

BANCOMER

CIBANCO

HSBC

INBURSA

INTERACTIONS

INTERBANCO

INVEX

IXE

JP MORGAN

MY BANK

MIFEL

MONEX

MULTIVA

SANTANDER

SCOTIABANK

THE ROYAL BANK

TOKYO

SEE MORE

VOLKSWAGEN

Yes, in your account you can register as many addresses as you wish and at the time of making your purchase you can choose both the billing address and the shipping address.

It is very easy to track your order and know its status, you just have to follow these steps:

Go to http://www.redpack.com.mx/rastreo-de-envios/.

Enter the guide number (this will be provided in the call to confirm your order).

Click on track and go, the status of your shipment will appear.

Search your email for the shipping confirmation. If you want more information you can send us an email to hola@yaninruibal.com or make a call to (55) 4742-4343.

Once you have completed the purchase, we will confirm the order by email and phone call in a period of up to 24 business hours. Remember that this confirmation will depend on the payment method you have used:

Bank deposit: Once you have deposited, the bank takes up to 24 hours to reflect the payment.

Credit or debit card: The bank takes a processing time to accept the payment with your credit card or debit card, please wait for the bank to process and then we will send you the confirmation email of your purchase.

Payment in OXXO: In this payment method it is important to emphasize that OXXO takes time to process the payment, so we took 24 to 48 hrs. in placing your order.

Check the delivery time of your product. To know the estimated delivery time, you can contact us by email at hola@yaninruibal.com or make a call to (55) 4742-4343, this from the day you received the confirmation email and from that date start to count in business days the delivery time specified in the mail.

If you have already reviewed this time and your delivery is out of date, you must contact us to raise the corresponding report, so we will follow up on your case to resolve it as soon as possible. Just click on '"Contact us"' on our page and send us an email.

Our compliance process is fast and your orders are processed as soon as we confirm them.

If you have not received the call or an email it means that your order is not confirmed, so you are in time to cancel it. To do so please send us an email through our page, just click on "Contact us", or contact our customer service area.

If the order is already on the way to your address, we will not be able to cancel it. If you already received your order and you are not satisfied you can make the return, this is the user's account.

We regret this situation and we hope you keep buying with us.

Possible cancellation reasons are:

You did not make the payment within the established time.

We had problems with the dispatch of the order and we could not contact you to give notice.

We have had problems with the delivery of the order.

Do not worry if you already made the payment of the order, we will refund the money:

Deposit in Banorte or payment in OXXO: You will receive an email in which we will request the following information to make your refund:

Account number.

CLABE Interbanking.

Bank.

Account holder.

Credit or debit card:

The refund will be made directly to the card with which you made your purchase, it is not possible to make the deposit in a different account for security reasons to our customers and internal policies of Yanin Ruibal.

PayPal payment: The refund will be made directly to your PayPal account, it is not possible to make the deposit in a different account, this for the safety of our customers and internal policies of Yanin Ruibal.

The refund of your money will take about 48 hrs., However, all banks are different so we will send you a receipt of the return and with that you will be more than calm to claim your money to the bank

If you still want the product of your order that has already been canceled, it is necessary that you make a new purchase order, since it is impossible to reissue a canceled product. In case you have taken advantage of a special discount or some promotion, this can not be respected once the order has been canceled.